Shipping policy
Order Processing & Dispatch
We process and prepare all paid orders within 1–3 business days after payment confirmation, minimizing customer waiting time to ensure all fresh seafood goods are dispatched and delivered in good condition.
International Shipping & Delivery Time
Our standard international shipping service typically takes 6–14 days to reach most global destinations. Delivery times are estimated and may vary slightly depending on different destination regions and local customs clearance efficiency. Customers can choose the rush shipping option at checkout if faster expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order’s total weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with zero hidden fees or additional undisclosed charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected extra expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials customized for seafood products, effectively preventing damage and leakage while preserving product freshness during long-distance transit. For high-value orders, optional shipping insurance is available at checkout for enhanced shipment protection and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are discovered after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@edmutech.shop or phone: +64 27 591 8273.
Thank you for choosing EDMUND GREENWOOD! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.